At Headrow we value diversity and work hard to ensure that all of our employees, residents & stakeholders, regardless of race, colour, ethnic or national origin, religion, gender, age, HIV status, disability or sexual orientation are treated fairly and without prejudice. We expect everyone who works for us to uphold these principles.
Embracing Diversity
Headrow aims for a diverse workforce, that reflects the local population, is better placed to meet the needs of our residents and customers. We are fully committed to making sure everyone has equal access to all of our services and to gaining employment with the association.
Helping us do this is our Equality & Diversity Working Group which meets twice a year and monitors our commitment to fairness and equality and progress against our action plan.
We have a representative who attends the Arena wide steering Group, in order to promote Equality & Diversity across Headrow and to look at training and development for staff, good practice and monitoring of key performance indicators.
Better Services
We work hard to ensure the fair allocation of homes, and advertise our properties in a wide range of community publications and with a variety of organisations to attract as diverse a range of applicants as possible. We are committed to treating all customers fairly and delivering a housing service that meets all their aspirations.
Translation Services
It is important that we communicate well with all of our residents and we can offer translated, braille and audio versions of our policies and documents if required. Staff have been trained to operate a 'Language Line' service, which gives them constant access to interpretation facilities in order to communicate with residents whose first language isn't English.
Language Line offers a dedicated interpreting service, offering access to professional interpreters round the clock, with interpreters offering access to170 languages 24 hours a day, 365 days a year. We can either do this in our offices or in your own home. Even if you are ringing Headrow we can ask a Language Line interpreter to join in a 3-way conversation to help to interpret on your behalf. Posters are available in our reception area to help identify the assistance required and all of our Front Line Staff are trained in the use of the service.